Website Privacy, Cookies and Terms of Use

Last updated: 7 August 2026

1. Introduction

1.1

This website is operated by Millfield Residential Surveying Ltd (“Millfield Surveying”, “we”, “us” or “our”).We are committed to protecting the privacy and security of our website visitors, prospective clients and clients. This document explains: how we collect and use personal information obtained through our website; how cookies and similar technologies are used; your rights in relation to your personal information; and the terms that apply when you access and use our website.

1.2

By accessing and using this website, you agree to comply with the Website Terms of Use set out in this document. Your use of the website does not, however, amount to consent to non-essential cookies. Analytics, advertising and other non-essential cookies will only be used in accordance with the choices you make through our cookie banner.

1.3

This document applies to the use of our public website. It does not replace the separate quotation, Terms of Engagement or other contractual documentation that applies when you instruct us to undertake a survey, valuation or other professional service.

2. Who We Are

2.1

The data controller responsible for personal information collected through this website is:

Millfield Residential Surveying Ltd
132a High Street
Bromsgrove
B61 8ES

Company number: 17295626

Email: hello@millfieldsurveying.co.uk

Telephone: 01527 900212

2.2

You may contact us using the details above if you have any questions about this document or how we use your personal information.

3. Information We May Collect

3.1

We collect only the personal information that is reasonably necessary to respond to enquiries, provide quotations, administer instructions and operate our website and business.

3.2

Information you provide directly may include: (a) your name; (b) your postal address; (c) your email address and telephone number; (d) details of the property you are buying, selling, occupying or otherwise interested in; (e) the property address, asking price, purchase price, property type and approximate age; (f) details of the survey, valuation or other service you require; (g) information about specific defects or concerns; (h) your preferred inspection timescale; (i) estate-agent, solicitor, housing-association or scheme-administrator details; (j) correspondence and other information included in website forms, emails, telephone calls or messages; and (k) information required to prepare a quotation or provide our professional services.

3.3

When you use our website, we or our technology providers may also collect information such as: (a) your IP address; (b) browser type and version; (c) device type and operating system; (d) approximate geographic location; (e) the pages you visit; (f) the date, time and duration of your visit; (g) the website or advertisement that referred you to us; (h) interactions with forms, buttons and other website features; and (i) your cookie and privacy preferences.

3.4

We do not currently take payments directly through this website. You should not send payment-card details through our contact or quotation forms.

4. How We Use Personal Information

4.1

We may use personal information to: (a) respond to enquiries; (b) recommend an appropriate survey, valuation or other service; (c) prepare and issue quotations;(d) arrange inspections and access to properties;(e) enter into and administer contracts for professional services; (f) communicate with clients and authorised third parties; (g) prepare surveys, valuations, reports and related advice; (h) issue invoices and maintain accounting records; (i) handle questions, complaints or potential claims; (j) comply with legal, regulatory, tax, insurance and professional obligations; (k) maintain the security and proper operation of our website; (l) prevent fraud, misuse or unauthorised access; (m) understand how visitors use our website; (n) improve our website, services and client experience; and (o) measure the effectiveness of our advertising, where the visitor has consented to the relevant cookies.

4.2

We will not use personal information for purposes that are incompatible with those described in this document unless permitted or required by law.

4.3

We do not sell personal information.

5. Lawful Bases for Processing

5.1

UK data-protection law requires us to have a lawful basis for collecting and using personal information. The basis we rely upon will depend on the reason for which the information is being used.

5.2

We may rely on the following lawful bases:

(a) Contract

Where processing is necessary to respond to a request for a quotation, take steps at your request before entering into a contract, or provide a service you have instructed us to undertake.

(b) Legal obligation

Where we are required to process or retain information to comply with legal, tax, accounting, regulatory or other statutory obligations.

(c) Legitimate interests

Where processing is reasonably necessary for our legitimate business interests, including: operating and improving our business; maintaining appropriate professional records; securing our website and systems; responding to complaints; preventing fraud; establishing, exercising or defending legal claims; and managing relationships with clients and suppliers. When relying on legitimate interests, we consider whether those interests are overridden by your rights and interests.

(d) Consent

Where you have actively consented to a particular use, such as non-essential cookies, analytics, advertising technologies or optional electronic marketing. You may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing that took place before consent was withdrawn.

6. Sharing Personal Information

6.1

We may share personal information where reasonably necessary to provide our services, operate our business or comply with the law.

6.2

Recipients may include: (a) Squarespace and other website-hosting or technology providers; (b) Microsoft 365 and other email, document-storage or communication providers; (c) Google, where Google Analytics or Google Ads has been enabled and the necessary consent has been given; (d) accountants, bookkeepers, payment providers and professional advisers; (e) professional-indemnity insurers, insurance brokers and claims advisers; (f) IT, software, data-storage and administrative service providers; (g) estate agents, solicitors, housing associations, scheme administrators and other parties where you authorise us to communicate with them; (h) professional and regulatory bodies where disclosure is appropriate or required; (i) complaint-handling or independent-redress providers; (j) courts, law-enforcement bodies, regulators, public authorities or other organisations where required by law; and (k) prospective purchasers or advisers if our business is sold, transferred or reorganised.

6.3

Service providers acting on our behalf are only permitted to process information for the relevant purpose and must protect it appropriately.

6.4

We will not disclose personal information to third parties for their own unrelated marketing purposes without an appropriate lawful basis.

7. International Data Transfers

7.1

Some of our service providers, including Squarespace, Microsoft and Google, may process or store information outside the United Kingdom.

7.2

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate level of protection is provided. This may include relying on: (a) a country formally recognised as providing adequate protection; (b) approved contractual safeguards; (c) the UK International Data Transfer Agreement; (d) the UK Addendum to approved standard contractual clauses; or (e) another lawful transfer mechanism.

8. Data Retention

8.1

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, professional, regulatory and insurance requirements.

8.2

The appropriate retention period depends on factors including: (a) the nature and sensitivity of the information; (b) whether an instruction was accepted; (c) the type of survey or valuation undertaken; (d) applicable limitation periods; (e) professional-indemnity insurance requirements; (f) RICS or other professional requirements; (g) legal and tax obligations; and (h) whether the information may be required in connection with a complaint, dispute or claim.

8.3

Enquiry and quotation information that does not lead to an instruction will normally be retained only for a reasonable period to manage the enquiry, follow up the quotation and maintain appropriate business records.

8.4

Client files, reports, photographs, inspection notes, correspondence and valuation evidence may need to be retained for a longer period because they form part of our professional records.

8.5

When information is no longer required, it will be securely deleted, destroyed or anonymised where reasonably practicable.

9. Data Security

9.1

We take reasonable technical and organisational measures to protect personal information against: (a) unauthorised access; (b) accidental loss; (c) unlawful disclosure; (d) alteration; (e) misuse; and (f) destruction.

9.2

These measures may include secure systems, password controls, access restrictions, software updates, encrypted connections and appropriate data-storage arrangements.

9.3

Our website uses an SSL certificate to encrypt information transmitted between your browser and the website.

9.4

However, transmitting information over the internet is not completely secure. While we take reasonable precautions, we cannot guarantee the security of information transmitted to the website, and information is sent at your own risk.

10. Your Data-Protection Rights

10.1

Depending on the circumstances, you may have the right to: (a) request access to personal information we hold about you; (b) ask us to correct inaccurate or incomplete information; (c) ask us to erase personal information where there is no lawful reason to retain it; (d) ask us to restrict the way information is used; (e) object to processing based on legitimate interests; (f) request the transfer of certain information in a structured, commonly used and machine-readable format; (g) withdraw consent where we rely on consent; and (h) complain about the way we use your information.

10.2

Some rights are subject to exemptions and may not apply in every situation. For example, we may need to retain information to comply with legal obligations or to establish, exercise or defend a legal claim.

10.3

To exercise your rights, contact us at: hello@millfieldsurveying.co.uk

We may need to request information to verify your identity before responding.

10.4

You also have the right to complain to the Information Commissioner’s Office. We would appreciate the opportunity to address your concerns first, but you are not required to contact us before approaching the ICO.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

11. Cookies and Similar Technologies

11.1

Cookies are small text files placed on your computer, tablet, mobile phone or other device when you visit a website. Similar technologies, including scripts, tags, pixels and local storage, may perform related functions.

11.2

Cookies may be used to: (a) operate and secure the website; (b) enable website forms and functionality; (c) remember your cookie preferences; (d) understand how visitors use the website; (e) measure traffic and performance; (f) identify how visitors found the website; (g) improve our content and services; and (h) measure the effectiveness of advertisements.

11.3 Strictly necessary cookies

Strictly necessary cookies support essential website functions, security, form operation, network management and the storage of your cookie preferences. These cookies do not ordinarily require consent because the website cannot function properly without them.

11.4 Analytics cookies

We may use Squarespace Analytics and Google Analytics to understand how visitors use the website. These services may process information such as: (a) pages visited; (b) time spent on the website; (c) referral source; (d) approximate location; (e) device and browser type; and (f) interactions with website features. Non-essential analytics cookies will only be placed or accessed where you have provided the appropriate consent.

11.5 Advertising cookies

Where we use Google Ads, advertising and measurement cookies may help us understand whether an advertisement resulted in a website visit or enquiry and assess the effectiveness of our advertising. Advertising and measurement cookies are non-essential and will only be used where you have provided consent.

11.6 Cookie choices

When you first visit the website, you will be given the option to:(a) accept non-essential cookies;(b) reject non-essential cookies; or(c) manage your cookie preferences. Continuing to browse the website will not, by itself, be treated as consent to non-essential cookies.

11.7 Changing your preferences

You may change or withdraw your consent at any time by reopening the cookie-preference controls on our website. You can also restrict or delete cookies using your browser settings. Blocking all cookies may affect the operation of some website features.

11.8 Cookie providers

Depending on the website settings and the choices you make, cookies or similar technologies may be provided by: Squarespace; Google Analytics; Google Ads; andour cookie-consent provider. The exact cookie names and durations may change when providers update their services. Further details may be displayed in our cookie-preference tool or a separate cookie list where available.

12. Website Terms of Use

12.1 Acceptance of these terms

By accessing or using this website, you agree to these Website Terms of Use. If you do not agree to them, you should stop using the website.

12.2 Website information is general

The information on this website is provided for general guidance and introductory purposes only. It does not constitute: (a) property-specific surveying advice; (b) a building survey; (c) a home survey; (d) a valuation; (e) structural-engineering advice; (f) legal advice; (g) financial advice; (h) insurance advice; or (i) any other professional advice tailored to your circumstances.

12.3 No surveyor-client relationship

Accessing this website, submitting a contact form, requesting a quotation or communicating with us does not, by itself, create a surveyor-client relationship or contract for professional services. A professional instruction will only arise when: (a) we agree to accept the instruction; (b) the scope and fee have been confirmed; (c) the relevant Terms of Engagement have been provided and accepted; and (d) any other stated requirements have been satisfied.

12.4 Accuracy of information

We take reasonable care when preparing website content. However, buildings, legislation, professional standards, market conditions, scheme requirements and industry guidance can change. We do not guarantee that all website information will always be complete, accurate, current or suitable for your particular circumstances. You should obtain advice relevant to the specific property and purpose before making a decision or incurring expenditure.

12.5 Website availability

We do not guarantee that the website, or any content on it, will always be available, uninterrupted or free from errors. We may suspend, withdraw, restrict or change any part of the website without notice.

12.6 Intellectual property

Unless otherwise stated, all intellectual-property rights in the website and its content belong to Millfield Residential Surveying Ltd or its licensors. This includes:(a) text; (b) branding; (c) logos; (d) photographs; (e) graphics; (f) report extracts; (g) layouts; (h) downloadable materials; and (i) original written content. You may view and print reasonable extracts for your personal, non-commercial use. You must not reproduce, publish, modify, distribute, sell, licence, commercially exploit or create derivative works from our content without prior written permission.

12.7 Acceptable use

You must not: (a) use the website unlawfully or fraudulently; (b) attempt to gain unauthorised access to the website, server or connected systems; (c) introduce viruses, malware or other harmful material; (d) interfere with the security or operation of the website; (e) collect information from the website using automated systems without permission; (f) impersonate another person; (g) submit false, misleading or malicious enquiries; or (h) use our content or branding in a way that suggests an association, endorsement or approval that does not exist.

12.8 Links to third-party websites

The website may contain links to websites or services operated by third parties. These links are provided for information and convenience only. We do not control and are not responsible for: (a) third-party content; (b) availability; (c) accuracy; (d) security; (e) products or services; or (f) privacy and cookie practices. The inclusion of a link does not necessarily indicate that we endorse the third party.

12.9 Linking to our website

You may link to our homepage fairly and lawfully, provided the link does not damage our reputation or suggest an association or endorsement that does not exist. You must not frame our website within another website or link to it from unlawful, misleading or inappropriate content. We may withdraw linking permission at any time.

12.10 Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:(a) death or personal injury caused by negligence;(b) fraud or fraudulent misrepresentation; or(c) any other liability that cannot legally be excluded or limited. Subject to the above and to the extent permitted by law, we are not responsible for loss or damage arising solely from:(a) reliance on general website content instead of obtaining property-specific professional advice;(b) the website being unavailable;(c) harmful material introduced by third parties;(d) the content or operation of third-party websites; or(e) use of the website in breach of these terms. These Website Terms of Use do not alter or replace any rights, remedies, liabilities or limitations contained in our formal Terms of Engagement for professional services.

12.11 Viruses and security

We take reasonable precautions but cannot guarantee that the website will always be secure or free from viruses or harmful material. You are responsible for using appropriate security software and configuring your device and browser securely.

13. Children’s Information

13.1

Our website and services are intended for adults seeking residential surveying and valuation services. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, please contact us so that we can consider the appropriate action.

14. Changes to This Document

14.1

We may amend this document from time to time to reflect: (a) changes to our website or services; (b) changes to the technologies we use; (c) changes to legal, regulatory or professional requirements; or (d) changes to our business practices.

14.2

The revised version will be published on this page and the “last updated” date will be amended. Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected individuals where appropriate.

15. Governing Law

15.1

These Website Terms of Use are governed by the laws of England and Wales.

15.2

If you are a consumer resident in another part of the United Kingdom, you may also be entitled to bring proceedings in the courts of the jurisdiction in which you live.

16. Contact Details

16.1

You can contact us:

(a) through the contact or quotation form on our website;

(b) by post at:

Millfield Residential Surveying Ltd
132a High Street
Bromsgrove
B61 8ES

(c) by telephone at:01527 900 212

(d) by email at:hello@millfieldsurveying.co.uk